How to View Session Information
Administrators use the Sessions tab to manage GoTo Rescue support sessions. A session can be started, transferred, closed, or put on hold directly from the Sessions tab.
- On the Organization Tree, select the Technician Group, channel, or technician for which you want to view session information.
- Select the Session tab.
Result: Sessions are displayed for the selected Technician Group, channel or technician. You can see a simple snapshot of active and waiting sessions, including the name of the technician(s) handling sessions, session start times, and whether the sessions are Channel or Private.