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How to View Session Information

    This article gives guidance to Rescue Administrators.

    Administrators use the Sessions tab to manage GoTo Rescue support sessions. A session can be started, transferred, closed, or put on hold directly from the Sessions tab.

    1. On the Organization Tree, select the Technician Group, channel, or technician for which you want to view session information.
    2. Select the Session tab.

      Result: Sessions are displayed for the selected Technician Group, channel or technician. You can see a simple snapshot of active and waiting sessions, including the name of the technician(s) handling sessions, session start times, and whether the sessions are Channel or Private.

    What to do next:
    Tip: To view session information for another Technician Group, Channel, or Technician simply select a new item on the Organization Tree and the Session tab will be updated.
    Article last updated: 27 September, 2022