How to View Session Information
This article gives guidance to Rescue Administrators.
Administrators use the Sessions tab to manage GoTo Rescue support sessions. A session can be started, transferred, closed, or put on hold directly from the Sessions tab.
- On the Organization Tree, select the Technician Group, channel, or technician for which you want to view session information.
- Select the Session tab.
Result: Sessions are displayed for the selected Technician Group, channel or technician. You can see a simple snapshot of active and waiting sessions, including the name of the technician(s) handling sessions, session start times, and whether the sessions are Channel or Private.
What to do next:
Tip: To view session information for another Technician Group, Channel, or Technician simply select a new item on the Organization Tree and the Session tab will be updated.
Article last updated: 27 September, 2022