HELP FILE

How to View Session History (Log and Notes)

Use the History & Notes tab to view the session log and any notes made during past sessions with the current in-session device.

Note: When supporting an iOS device, the History & Notes tab is not available.
  1. During an Active session, click the History & Notes tab.

    The History tab has two sub-tabs: History and Add/Edit Notes. On the History sub-tab, a list of past sessions with the current in-session device is displayed.

  2. To view the session log, click View in the Logfile column.
  3. To view notes made during a session, click View in the Notes column.