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How to View Recent Events from a Mobile Device - Logcat

    This article gives guidance to Rescue technicians.

    View application, security, and system events.

    Before you begin:

    The agent's Technician Group must have permission to view system information.

    The session must be Active.

    Supported platforms:
    • Android
    Restriction: Not available for iOS.
    1. On the System info tab, click Logcat.
    2. To view recent events on the customer's device, click Request Logcat.
    Results: Logcat opens. Recent application, security, and system events are shown in a tabbed interface, and can be sorted according to name, date, source, event, user and computer.
    Article last updated: 27 September, 2022