product icon

How to View Recent Events from a Mobile Device - Logcat

    This article gives guidance to Rescue technicians.

    View application, security, and system events.

    The agent's Technician Group must have permission to view system information.

    The session must be Active.

    Supported platforms:
    • Android
    Restriction: Not available for iOS.
    1. On the System info tab, click Logcat.
    2. To view recent events on the customer's device, click Request Logcat.
    Results: Logcat opens. Recent application, security, and system events are shown in a tabbed interface, and can be sorted according to name, date, source, event, user and computer.
    Article last updated: 27 September, 2022