How to View Memory Information for a Mobile Device
The agent's Technician Group must have permission to view system information.
The session must be Active.
- On the System Info tab, click Dashboard.
Result: The system info Dashboard is displayed.
- Click Request Information to retrieve data from the customer's device.
Result: The customer may be prompted to accept or decline your request.
- The following view-only information is available, depending on the customer's operating system.
Android Apple iOS Memory Information Yes Yes Chat session type only!
- System Widget
- Processes Widget