product icon

How to View General System Information for a Mobile Device

This article gives guidance to Rescue technicians.

You can learn from this article how to view general system information for a mobile device.

Before you begin:

The agent's Technician Group must have permission to view system information.

The session must be Active.

  1. On the System Info tab, click Dashboard.

    Result: The system info Dashboard is displayed.

  2. Click Request Information to retrieve data from the customer's device.

    Result: The customer may be prompted to accept or decline your request.

  3. The following view-only information is available, depending on the customer's operating system.
      Android Apple iOS
    System Information Yes YesChat session type only!
    OS Yes YesChat session type only!
    Default Browser Path No No
    Device model Yes YesChat session type only!
    Device screen Yes YesChat session type only!
    Device PIN No No
    Locale and Time Zone No No


What to do next:
Related Click2Fix Widgets:
  • System Widget
  • Info Bar
Article last updated: 10 July, 2023