How to View General System Information for a Mobile Device

The agent's Technician Group must have permission to view system information.

The session must be Active.

  1. On the System Info tab, click Dashboard.
    The system info Dashboard is displayed.
  2. Click Request Information to retrieve data from the customer's device.
    The customer may be prompted to accept or decline your request.
  3. The following view-only information is available, depending on the customer's operating system.

      Android BlackBerry Apple iOS
    System Information Yes Yes Yes
    OS Yes Yes Yes
    Default Browser Path No No No
    Device model Yes Yes Yes
    Device screen Yes Yes Yes
    Device PIN No Yes No
    Locale and Time Zone No Yes No

Related Click2Fix Widgets:
  • System Widget
  • Info Bar