How to View General System Information for a Mobile Device
The agent's Technician Group must have permission to view system information.
The session must be Active.
- On the System Info tab, click Dashboard.
The system info Dashboard is displayed.
- Click Request Information to retrieve data from the customer's device.
The customer may be prompted to accept or decline your request.
- The following view-only information is available, depending on the customer's operating system.
Android BlackBerry Apple iOS System Information Yes Yes Yes OS Yes Yes Yes Default Browser Path No No No Device model Yes Yes Yes Device screen Yes Yes Yes Device PIN No Yes No Locale and Time Zone No Yes No
Related Click2Fix Widgets:
- System Widget
- Info Bar