How to View General System Information for a Mobile Device
You can learn from this article how to view general system information for a mobile device.
The agent's Technician Group must have permission to view system information.
The session must be Active.
- On the System Info tab, click Dashboard.
Result: The system info Dashboard is displayed.
- Click Request Information to retrieve data from the customer's device.
Result: The customer may be prompted to accept or decline your request.
- The following view-only information is available, depending on the customer's operating system.
Android Apple iOS System Information Yes YesChat session type only! OS Yes YesChat session type only! Default Browser Path No No Device model Yes YesChat session type only! Device screen Yes YesChat session type only! Device PIN No No Locale and Time Zone No No
- System Widget
- Info Bar