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How to View Applications Installed on a Mobile Device

    This article gives guidance to Rescue technicians.
    Before you begin:

    The agent's Technician Group must have permission to view system information.

    The session must be Active.

    Supported platforms:
    • Android
    Restriction: Not available for iOS.
    1. On the System info tab, click Applications.
    2. To retrieve data from the customer's device, click Request Application Information.

      Result: The customer may be prompted to accept or decline your request.

    Results: All applications installed on the device are displayed.
    What to do next:
    Related Click2Fix Widgets:
    • Processes Widget
    • Applications Widget
    Article last updated: 27 September, 2022