HELP FILE

How to View Applications Installed on a Mobile Device

This article gives guidance to Rescue technicians.

The agent's Technician Group must have permission to view system information.

The session must be Active.

Supported platforms:
  • Android
Restriction: Not available for iOS.
  1. On the System info tab, click Applications.
  2. To retrieve data from the customer's device, click Request Application Information.

    Result: The customer may be prompted to accept or decline your request.

All applications installed on the device are displayed.

Related Click2Fix Widgets:

  • Processes Widget
  • Applications Widget