HELP FILE
How to View a Technician's Desktop
This article gives guidance to Rescue Administrators.
Administrators can view the desktop of technicians in their organization from within the Rescue Technician Console.
Requirements:
Restriction: Monitoring the desktop of a technician running the Technician Console for Mac is not supported.
- A Master Administrator or Administrator with both an administrator and a technician license can use this feature
- Both the administrator and the monitored technician must be running a Technician Monitoring enabled version of the Technician Console
- A Master Administrator can monitor any technician in an organization
- An Administrator can monitor any technician in a Technician Group to which he has administrative rights