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How to View a Remote Control Session in a Secondary (Tear-Away) Window

    This article gives guidance to Rescue technicians.

    By detaching a Remote Control session, you can view the customer's computer in a secondary window outside of the main Technician Console workspace.

    • On the Remote Control toolbar, click the Tear Away button next to the Customer Desktop tab.
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      Result: The customer's screen is detached from the Technician Console and appears in a new window. You can move this window to your secondary display.

    • Another way to detach the session is to drag-and-drop the Customer Desktop tab.


    • To return the session to the Technician Console, click the Attach button next to the Customer Desktop tab or on the detached window itself.
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    • To always launch remote control sessions in a separate window, select Options > Launch Tear-Away Session Windows.
    Article last updated: 27 September, 2022