How to Transfer Sessions from the Administration Center
Sessions can be manually transferred directly from the Administration Center Sessions tab.
- Select the appropriate session from the session list on the Session tab and click Transfer.
Result: The Transfer dialog box is displayed.
- Type a description in the Comment box (for example, a reason for the transfer or a brief summary of the case).
- Select the technician, Technician Group or channel to which you want to transfer the session.
Result: You are prompted to confirm your selection.
- Click OK to execute the transfer.
Result: The session appears in the session list of the Technician, Technician Group, or Channel to which it was transferred.Tip: You may need to click Refresh to see the change.