How to Transfer Sessions from the Administration Center
Sessions can be manually transferred directly from the Administration Center Sessions tab.
- Select the appropriate session from the session list on the Session tab and click Transfer.
Result: The Transfer dialog box is displayed.
- Type a description in the Comment box (for example, a reason for the transfer or a brief summary of the case).
- Select the technician, Technician Group or channel to which you want to transfer the session.
Result: You are prompted to confirm your selection.
- Click OK to execute the transfer.
Result: The session appears in the session list of the Technician, Technician Group, or Channel to which it was transferred.Tip: You may need to click Refresh to see the change.
Results: The original technician will see the session as Transferred in their Technician Console queue. Any comment that the administrator added during the transfer will also be visible in the Transferred by box.