HELP FILE

How to Track the Entry Point of Customers with the Channel Form

Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

If a customer can ask for assistance from multiple websites, the tracking0 field may contain, for example, the identifier of the website that the customer visited. This may provide an opportunity to collect statistical data on how customers try to connect to a technician.

  1. In the Administration Center, go to the Channels tab.
  2. Copy the sample code from the Custom Live Support Forms text box.
  3. Modify the value parameter in the following line:
    <input type="hidden" name="tracking0" maxlength="64" value="12345678" />
     <!-- optional -->

    The value parameter of the tracking0 field can be 64-characters long by default and can only contain numbers.

  4. Paste the modified code sample into the HTML code of your website.