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How to Terminate a Process for a Mobile Device

This article gives guidance to Rescue technicians.

You can learn from this article how to terminate a process for a mobile device.

Before you begin:

The agent's Technician Group must have permission to view system information.

The session must be Active.

Supported platforms:
  • Android
Restriction: Not available for iOS.
  1. On the System info tab, click Processes.
  2. To terminate a selected process on the customer's device click End Process.
Results: The selected process is terminated on the customer's device.
What to do next:
Related Click2Fix Widgets:
  • Processes Widget
Article last updated: 10 July, 2023