HELP FILE

How to Terminate a Process for a Mobile Device

    This article gives guidance to Rescue technicians.

    The agent's Technician Group must have permission to view system information.

    The session must be Active.

    Supported platforms:
    • Android
    Restriction: Not available for iOS.
    1. On the System info tab, click Processes.
    2. To terminate a selected process on the customer's device click End Process.
    The selected process is terminated on the customer's device.
    Related Click2Fix Widgets:
    • Processes Widget