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How to Terminate a Process for a Mobile Device

    This article gives guidance to Rescue technicians.

    Before you begin:

    The agent's Technician Group must have permission to view system information.

    The session must be Active.

    Supported platforms:
    • Android
    Restriction: Not available for iOS.
    1. On the System info tab, click Processes.
    2. To terminate a selected process on the customer's device click End Process.
    Results: The selected process is terminated on the customer's device.
    What to do next:
    Related Click2Fix Widgets:
    • Processes Widget
    Article last updated: 27 September, 2022