HELP FILE

How to Start a Session from the Administration Center

    This article gives guidance to Rescue Administrators.

    Sessions can be manually started directly from the Administration Center Sessions tab.

    1. In the Administration Center, select the appropriate session from the list on the Session tab and click Start.

      Result: The Session Start dialog box is displayed.

    2. Select the technician for which you want to start the session.

      Result: You are prompted to confirm your selection.

    3. Click OK to start the session.

      Result: The session appears in the session list of the technician for whom it was started.

      Tip: You may need to click Refresh to see the change.