How to Start a PC/Mac Session via Email
This article gives guidance to Rescue technicians.
Follow this procedure to connect to a customer using a link sent via email.
Before you begin:
The agent's Technician Group must have permission to start Private Sessions.
The agent's Technician Group must have permission to use the email connection method.
Results: You can now use the Technician Console to deliver remote support.
Example: Sample Email Containing a Connection Link
The default text of the Connection email is set in the Administration Center on the Settings tab.
From: Technician's Name, Your Organization Sent: Monday, December 31, 2010 3:36 PM To: Customer's Name Subject: Connection email link Please click the link below to request a live support session: https://secure.logmeinrescue.com/Customer/Code.aspx?i=2&Code=618689 Best Regards, Support Team
Article last updated: 5 January, 2023