How to Start a Mobile Session via Link and Messaging Tool
This article gives guidance to Rescue technicians.
Follow this procedure to connect to a customer's mobile device using a link that you send to a customer using a messaging service or related tool.
Before you begin:
The agent must have an active Rescue+Mobile add-on license.
The agent's Technician Group must have permission to start Private Sessions.
The agent's Technician Group must have permission to use the Link connection method.
Results: You can now use the Technician Console to deliver remote support.
Article last updated: 27 September, 2022