How to Share your Screen with a Customer
This article gives guidance to Rescue technicians.
Give a customer view-only access to your desktop with a single click.
Before you begin: Requirements:
- The customer must be running the LogMeIn Rescue Applet or Calling Card
- Technician Screen Sharing will not function during Instant Chat until the customer has downloaded the LogMeIn Rescue Applet
- Technician Screen Sharing will not function when the technician is using the Technician Console for Mac.
- The customer must be running a supported Windows operating system (Screen Sharing is currently not compatible with Mac)
- Allow screen sharing with customers must be enabled at the Technician Group level in the Administration Center
- During an active session, click the Screen Sharing button on the Chat panel or on the Session toolbar.
Result:
The customer will see your desktop in a new window.
Important: If the customer's desktop is being displayed on your screen, the customer will see a confusing "mirror effect" during Technician Screen Sharing. To prevent confusion, do not share your desktop during remote control. - To end Technician Screen Sharing and continue the support session, click the Screen Sharing button again.
Result:
The customer can end Technician Screen Sharing by closing the screen sharing window. The session will remain active.
What to do next:
Tip: You can also share your screen with a customer when you are participating in a Collaboration session as a Collaborating Technician.
Article last updated: 9 May, 2024