How to Set up Technician Monitoring Options

This article gives guidance to Rescue Administrators.

Set up authentication requirements for administrators attempting to monitor a technician's desktop. Control how technicians will be notified when they are being monitored.

  1. Select the Global Settings tab.
  2. Under Technician monitoring, select from the following options:
    Option Description
    Credentials required for authentication Select this option to allow monitoring only by users with an administrative account on the monitored technician's computer. Select any user to allow monitoring by users with any user account type on the monitored technician's computer.
    Notify technician when monitoring desktop Select this option if you want monitored technicians to receive notification when they are being monitored. When notification is switched off, technicians will be shown a message listing users who are permitted to monitor their desktop without providing notification.
  3. Click Save Changes.
    The settings are applied to all administrators in your Rescue organization.