HELP FILE

How to Set the Authentication Method for Unattended Access

You must decide how technicians will authenticate when they access an unattended computer.

  1. On the Organization Tree, select the Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Unattended Access, set the Technician enters administrator credentials at start of every session option:
    • Clear this option to allow technicians to authenticate to an unattended computer using a customer's credentials. This is the default setting.
      Important: The duration of unattended access is limited to two weeks when technicians authenticate using customer credentials.
    • Select this option to force the technician to enter valid administrative credentials at the start of every unattended session.
  4. Save your changes.
    • Click Save changes to apply settings to the current Technician Group
    • Click Save changes to subgroups to apply the settings to the current Technician Group and all of its subgroups
    • Click Save settings to all groups to apply the same settings to all Technician Groups in your organization