Administrators can set all PIN Code, Link, and SMS sessions to go directly from Connecting status to Active. Technicians will be unable to change the Auto-start Incoming Private Sessions option in the Technician Console.

1. On the Organization Tree, select the Technician Group you want to work with.
2. Select the Settings tab.
3. Under Technician Console, select Auto-start incoming private sessions.
4. Save your changes.
   • Click Save to apply settings to the current Technician Group
   • Click Apply to subgroups to apply the settings to the current Technician Group and all of its subgroups
   • Click Apply to all groups to apply the same settings to all Technician Groups in your organization