How to Set Hierarchy Visibility in Technician Console
The Hierarchy Visibility feature allows Master Administrators to simplify the organizational hierarchy displayed to Rescue users when transferring sessions, inviting other technicians, or choosing a technician to monitor.
- Select the Global Settings tab.
- Under Hierarchy Visibility in Technician Console, select from the following options:
Option Description Compact View Technicians see only those organization entities that are relevant targets for their given action (transferring a session, inviting a technician, or monitoring a technician).
Compact View displays an aggregated view of channels (only one instance of each channel displayed).Note: The Monitoring Technician feature is available for Administrators with a technician seat.
Extended View Transfer session, Invite technician, and Monitor technician windows display the full Organization Tree. Channels are displayed for each organization entity they are assigned to.
- Click Save Changes.
Result: The settings are applied to all users in your Rescue organization.