The Hierarchy Visibility feature allows Master Administrators to simplify the organizational hierarchy displayed to LogMeIn Rescue users when transferring sessions, inviting other technicians, or choosing a technician to monitor.
- Select the Global Settings tab.
- Under Hierarchy Visibility in Technician Console, select from the following options:
Option |
Description |
Compact View |
Technicians see only those organization entities that are relevant targets for their given action (transferring a session, inviting a technician, or monitoring a technician). Compact View displays an aggregated view of channels (only one instance of each channel displayed).
Note: The Monitoring Technician feature is available for Administrators with a technician seat.
|
Extended View |
Transfer session, Invite technician, and Monitor technician windows display the full Organization Tree. Channels are displayed for each organization entity they are assigned to. |
- Click Save Changes.
Result: The settings are applied to all users in your LogMeIn Rescue organization.