HELP FILE

How to Set Clipboard Synchronization Behavior

Define how you want clipboard synchronization to behave during Remote Control.

  1. On the Organization Tree, select the Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Technician Console, go to Clipboard Synchronization and select from the following options:
    • Choose Use universal clipboard across all sessions to allow a technician's clipboard to store copied items from multiple sessions.
    • Choose Use one unique clipboard for each session to ensure that material copied during any given session can be pasted to the technician's computer, but never to another customer.
  4. Save your changes.
    • Click Save changes to apply settings to the current Technician Group
    • Click Save changes to subgroups to apply the settings to the current Technician Group and all of its subgroups
    • Click Save settings to all groups to apply the same settings to all Technician Groups in your organization