Reduce customer waiting time for channel-based sessions by automatically transferring waiting sessions to another channel. Set the amount of time to wait before initiating a transfer to the selected receiving channel. The actual transfer may take up to an additional 90 seconds to complete.

1. On the Organization Tree, select the channel you want to work with.
2. Select the Settings tab.
3. Under Session management, go to Auto-transfer waiting sessions.
4. Set the amount of time (in minutes) to wait before initiating a transfer to the selected receiving channel.
5. Click Save changes.
   Note: You cannot save this setting to all channels.