How to Set Channel Sessions to Start Automatically
This article gives guidance to Rescue Administrators.
Reduce customer waiting time for channel-based sessions by automatically activating sessions at the least busy technician (defined as the technician with the fewest active sessions or the longest idle time upon session arrival).
- On the Organization Tree, select the channel you want to work with.
- Select the Settings tab.
- Under Session management, select the Auto-start waiting sessions box.
Result: Sessions will only be started automatically when the technician is handling a number of sessions under the threshold defined in the ...less than X active sessions drop-down list.Tip: Select a value of 10 to start sessions automatically regardless of the number of active sessions a technician is handling.
- Click Save changes.
Note: You cannot save this setting to all channels.
Article last updated: 27 September, 2022