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How to Send a Predefined URL

This article gives guidance to Rescue technicians.

You can send a predefined URL to a customer at any time during an active session.

Before you begin:

The agent's Technician Group must have permission to send URLs.

  1. On the Chat console, click the Push URL button.
    Push URL button

    Result: A menu is displayed showing all available predefined URLs.

  2. Select the predefined URL you want to send to the customer.

    Result: The text of the selected reply appears in the Chat box.

  3. Optional: edit the text.
  4. Press Enter or click the Send button.

    Result: The URL opens in the customer's default browser.

Article last updated: 27 September, 2022