You can send a predefined reply to a customer at any time during an active session.

1. On the Chat console, click the Predefined Reply button.
   

   Result: A menu is displayed showing all available predefined replies.

2. Select the predefined reply you want to send to the customer.

   Result: The text of the selected reply appears in the Chat box.

3. Optional: edit the text.
4. Press Enter or click the Send button.

   Result: The reply is sent to the customer.