HELP FILE

How to Send a Predefined Reply

This article gives guidance to Rescue technicians.

You can send a predefined reply to a customer at any time during an active session.

  1. On the Chat console, click the Predefined Reply button.

    Predefined Replies button

    Result: A menu is displayed showing all available predefined replies.

  2. Select the predefined reply you want to send to the customer.

    Result: The text of the selected reply appears in the Chat box.

  3. Optional: edit the text.
  4. Press Enter or click the Send button.

    Result: The reply is sent to the customer.