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How to Send a File to a Customer

This article gives guidance to Rescue technicians.

Follow this procedure to send a single file to a customer via GoToLogMeIn Rescue.

Before you begin:

The customer must be running the LogMeIn Rescue Applet or Calling Card. This option is not available during Instant Chat in chat-only mode.

The agent's Technician Group must have permission to send files.

You can only send one file at a time.

  1. On the Chat console, click the Send File button.
    Send File

    Result: The Open dialog box is displayed.

  2. Select the file you want to send to the customer and click Open.

    Result: The customer is prompted to save the file.

  3. Ask the customer to choose a location and click Save.

    Result: The file is saved to the customer's chosen location.

Results: An MD5 fingerprint is generated and communicated to both the technician and the customer in the log.
Article last updated: 27 September, 2022