How to Send a File to a Customer
Follow this procedure to send a single file to a customer via GoTo Rescue.
The customer must be running the Rescue Applet or Calling Card. This option is not available during Instant Chat in chat-only mode.
The agent's Technician Group must have permission to send files.
You can only send one file at a time.
- On the Chat console, click the Send File button.
Result: The Open dialog box is displayed.
- Select the file you want to send to the customer and click Open.
Result: The customer is prompted to save the file.
- Ask the customer to choose a location and click Save.
Result: The file is saved to the customer's chosen location.