How to Send a File to a Customer
This article gives guidance to Rescue technicians.
Follow this procedure to send a single file to a customer via GoTo Rescue.
Before you begin:
The customer must be running the Rescue Applet or Calling Card. This option is not available during Instant Chat in chat-only mode.
The agent's Technician Group must have permission to send files.
You can only send one file at a time.
Results: An MD5 fingerprint is generated and communicated to both the technician and the customer in the log.
Article last updated: 27 September, 2022