How to Send a File to a Customer

This article gives guidance to Rescue technicians.

Follow this procedure to send a single file to a customer via LogMeIn Rescue.

The customer must be running the Rescue Applet or Calling Card. This option is not available during Instant Chat in chat-only mode.

The agent's Technician Group must have permission to send files.

You can only send one file at a time.

  1. On the Chat console, click the Send File button.

    Send File

    The Open dialog box is displayed.

  2. Select the file you want to send to the customer and click Open.

    The customer is prompted to save the file.

  3. Ask the customer to choose a location and click Save.

    The file is saved to the customer's chosen location.

An MD5 fingerprint is generated and communicated to both the technician and the customer in the log.