How to Restrict Access Based on IP Address

This article gives guidance to Rescue Administrators.

Use the IP Restriction feature to grant or deny access to LogMeIn Rescue according to specified IP address ranges.

Grant/Deny Access to All Components

By default, LogMeIn Rescue users can access all LogMeIn Rescue components from any IP address. You can grant or deny access to all LogMeIn Rescue components, including the LogMeIn Rescue Administration Center and Technician Console, according to specified IP address ranges.

Select the Global Settings tab.
Under IP restrictions (Global), complete the Add new exception fields to allow access to all LogMeIn Rescue components from all IP addresses except those specified.
To deny access to all LogMeIn Rescue Components from all IP addresses except those specified, select Denied access and enter the appropriate Network ID.

Result: Users of the LogMeIn Rescue account will be able to access LogMeIn Rescue components only from the address set as an exception.

Grant/Deny Access to Technician Console

By default, technicians can access the Technician Console from any IP address. You can grant or deny access to the Technician Console according to specified IP address ranges.

These settings have no impact on external collaborating technicians.

On the Organization Tree, select the Technician Group you want to work with.
Select the Settings tab.
Under IP restrictions (Technician Console), complete the Add new exception fields to allow access to the Technician Console from all IP addresses except those specified.

Remember: If a technician cannot access the Technician Console, make sure they have also been granted access to all LogMeIn Rescue components under Global Settings > IP restrictions (Global)
To deny access to the Technician Console from all IP addresses except those specified, select Denied access and enter the appropriate Network ID.

Result: Users in the Technician Group will be able to access the Technician Console only from the address set as an exception.

Remember: If a technician cannot access the Technician Console, make sure they have been granted access to all LogMeIn Rescue components under Global Settings > IP restrictions (Global)
Save your changes.
- Click Save to apply settings to the current Technician Group
- Click Apply to subgroups to apply the settings to the current Technician Group and all of its subgroups
- Click Apply to all groups to apply the same settings to all Technician Groups in your organization

Article last updated: 30 March, 2023