By default, Rescue users can access all Rescue components from any IP address. You can grant or deny access to all Rescue components, including the Rescue Administration Center and Technician Console, according to specified IP address ranges.

1. Select the Global Settings tab.
2. Under IP restrictions (Global), complete the Add new exception fields to allow access to all Rescue components from all IP addresses except those specified.
   
3. To deny access to all Rescue Components from all IP addresses except those specified, select Denied access and enter the appropriate Network ID.
   

   Result: Users of the Rescue account will be able to access Rescue components only from the address set as an exception.

By default, technicians can access the Technician Console from any IP address. You can grant or deny access to the Technician Console according to specified IP address ranges.

1. On the Organization Tree, select the Technician Group you want to work with.
2. Select the Settings tab.
3. Under IP restrictions (Technician Console), complete the Add new exception fields to allow access to the Technician Console from all IP addresses except those specified.
   
   

   Remember: If a technician cannot access the Technician Console, make sure they have also been granted access to all Rescue components under Global Settings > IP restrictions (Global)
4. To deny access to the Technician Console from all IP addresses except those specified, select Denied access and enter the appropriate Network ID.
   

   Result: Users in the Technician Group will be able to access the Technician Console only from the address set as an exception.

   Remember: If a technician cannot access the Technician Console, make sure they have been granted access to all Rescue components under Global Settings > IP restrictions (Global)

5. Save your changes.
   • Click Save to apply settings to the current Technician Group
   • Click Apply to subgroups to apply the settings to the current Technician Group and all of its subgroups
   • Click Apply to all groups to apply the same settings to all Technician Groups in your organization