How to Request Unattended Access to a Customer's Computer
This article gives guidance to Rescue technicians.
Unattended access allows a technician to connect to a remote computer when no user is present.
Before you begin:
Requirements:
- The agent's Technician Group must have permission to use unattended access
- Unattended access requests cannot be sent during the following session types: Instant Chat in Chat-only mode, Mobile Applet
What to do next:
The customer must approve the request.
- When the technician is required to enter valid Administrator credentials at the start of every unattended session, the customer simply clicks OK to approve the request
- When the technician is allowed to use customer credentials, the customer is prompted to enter his Windows user name and password
Once unattended access is active, the session can be ended.
Article last updated: 27 September, 2022