How to Put a Session on Hold
You can learn from your article how to put a session on hold.
The agent's Technician Group must have permission to hold sessions.
A session can remain On Hold for 14 days.
- On the Session List, select the session you want to place on hold.
- Click the Hold button.
Result: The session remains in your Session List with the status On Hold.Tip: The session timer will show the Time On Hold, as well as the cumulative Total Time of the session.