HELP FILE

How to Prompt the Customer for Permissions at Session Start

Force the Rescue Applet to display a permission dialog before any other session activity occurs. Otherwise, customers are prompted when the technician first attempts a remote action, such as when launching remote control or requesting system information.

  1. On the Organization Tree, select the channel or Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Customer Applet, select Prompt customer for permissions > One time when session starts.
  4. Save your changes.
    • Click Save Changes to apply the settings to the current channel or Technician Group
    • Click Save settings to all channels/groups to apply the same settings to all channels or Technician Groups in your organization
    • Click Save changes to subgroups to apply the settings to the current Technician Group and all of its subgroups
Once downloaded, the Applet will immediately display a dialog prompting the customer to grant overall permission that remains valid for the life of the session.
Important: If the customer denies permission upon startup, he will be prompted again for permission when the technician next attempts a remote action. If the customer accepts the first request, no further requests are made.