HELP FILE

How to Process Text and Control Messages

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    File to edit: LanguagesForChatOnlyMode.js

    function ic_hic_demo_report(ic_hic_demo_msg_type,          // "control" or "text"
        ic_hic_demo_msg_source,        // "client" or "tc"
        ic_hic_demo_msg_sourcename,    // e.g.: "Customer", "John"
        ic_hic_demo_msg_source_status, // e.g.: "CONNECTING", "CONNECTED"
        ic_hic_demo_msg_chatlogtext,   // e.g.: "Hi, how may I help you?" 
        ic_hic_demo_msg_statustext,    // e.g.: "John has put you on hold..."
        ic_hic_demo_msg_waiting_time   // e.g.: 2 or null
                               )
    {
        alert("msg type: " + ic_hic_demo_msg_type + ";\n" + "msg source: " + ic_hic_demo_msg_source 
    + ";\n" + "msg source name: " + ic_hic_demo_msg_sourcename + ";\n" + "msg source status: " 
    + ic_hic_demo_msg_source_status + ";\n" + "msg chatlog text: " + ic_hic_demo_msg_chatlogtext 
    + ";\n" + "msg status text: " + ic_hic_demo_msg_statustext + ic_hic_demo_msg_waiting_time 
    != null ? ";\n" + "waiting time: " + ic_hic_demo_msg_waiting_time : ""));
    }