How to Prevent Technicians from Transferring Sessions to Unmanned Channels
An Administrator can ensure technicians can only transfer sessions to a channel with available technicians.
This feature helps you avoid long customer waiting times due to transfer to an unmanned channel.
- On the Organization Tree, select the channel you want to work with.
- Select the Settings tab.
- Under Session management, select the Incoming transfer restriction box.
- Save your changes.
- Click Save Changes to apply the setting to the current channel.
- Click Save settings to all channels to apply the setting to all channels in your organization.