HELP FILE

How to Open the Windows Task Manager on the Customer's Computer (Ctrl-Alt-Del)

This article gives guidance to Rescue technicians.

During a remote session, the Ctrl-Alt-Del key combination entered on the technician's computer will only be registered by the client.

This feature is not available during Desktop Viewing.

  • On the Remote Control toolbar, click the Task Manager button.

    Result: The Windows Task Manager opens on the customer's computer.

    Note: The Task Manager button is only active when the Rescue Applet is running as a Windows System Service on the customer's computer.