HELP FILE

How to Open the Windows Task Manager on the Customer's Computer (Ctrl-Alt-Del)

    This article gives guidance to Rescue technicians.

    During a remote session, the Ctrl-Alt-Del key combination entered on the technician's computer will only be registered by the client.

    This feature is not available during Desktop Viewing.

    • On the Remote Control toolbar, click the Task Manager button.

      Result: The Windows Task Manager opens on the customer's computer.

      Note: The Task Manager button is only active when the Rescue Applet is running as a Windows System Service on the customer's computer.