How to Open the Windows Task Manager on the Customer's Computer (Ctrl-Alt-Del)

This article gives guidance to Rescue technicians.

During a remote session, the Ctrl-Alt-Del key combination entered on the technician's computer will only be registered by the client.

This feature is not available during Desktop Viewing.

On the Remote Control toolbar, click the Task Manager button.

Result: The Windows Task Manager opens on the customer's computer.

Note: The Task Manager button is only active when the Rescue Applet is running as a Windows System Service on the customer's computer.