How to Monitor Technician Chatlog
This article gives guidance to Rescue Administrators.
Administrators can monitor chat sessions in the Rescue Command Center.
- Under the Sessions tab in the Table section of the Command Center, select the session you want to monitor.
- Click the CHAT MONITOR icon to see the full chatlog of the selected session.
Result: The chat conversation is displayed in a new window. All information normally included in a chatlog is displayed, such as status changes and connection messages.Tip: In case of active sessions, the Chat Monitor window displays the live chatlog in real time.