HELP FILE

How to Monitor Technician Chatlog

    This article gives guidance to Rescue Administrators.

    Administrators can monitor chat sessions in the Rescue Command Center.

    1. Under the Sessions tab in the Table section of the Command Center, select the session you want to monitor.
    2. Click the CHAT MONITOR icon to see the full chatlog of the selected session.

      Result: The chat conversation is displayed in a new window. All information normally included in a chatlog is displayed, such as status changes and connection messages.

      Tip: In case of active sessions, the Chat Monitor window displays the live chatlog in real time.