How to Manage Files on a Customer's Device
This article gives guidance to Rescue technicians.
Use the File Manager to easily and securely transfer files between your computer and the customer's device.
Before you begin: Requirements:
- The agent's Technician Group must have permission to launch File Manager
- During Instant Chat, File Manager can only be started once the customer has downloaded the Rescue Applet
- The session must be Active
Results:
CAUTION: Transferring the session or placing it on Hold will end the File Manager session.
Article last updated: 27 September, 2022