product icon

How to Make a Screen Capture During Remote Control

This article gives guidance to Rescue technicians.

Create a screen capture of the customer's desktop. You can only capture the entire customer display. You cannot select a specific area to capture.

Before you begin:
Remember: The technician's Technician Group must have permission to make screen captures.
  • Click the screen capture icon on the Remote Control toolbar.
    Screen capture
Article last updated: 27 September, 2022