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How to Make a Screen Capture During Remote Control

    This article gives guidance to Rescue technicians.

    Create a screen capture of the customer's desktop. You can only capture the entire customer display. You cannot select a specific area to capture.

    Before you begin:
    Remember: The technician's Technician Group must have permission to make screen captures.
    • Click the screen capture icon on the Remote Control toolbar.
      Screen capture
    Article last updated: 27 September, 2022