How to Magnify a Section of the Customer's Screen
This article gives guidance to Rescue technicians.
The Magnifying Glass feature opens a box that you move on the customer's screen to view a small area in high resolution without otherwise adjusting your resolution.
Before you begin:
The Magnifying Glass is available when screen resolution is less than 100%.
- On the Remote Control toolbar, click the Magnifying Glass button.
Result: The magnifying glass is activated.
- Drag the box.
Result: Any area within the box in displayed in high resolution.
- Click the Magnifying Glass button again to deactivate the magnifying glass.
Article last updated: 27 September, 2022