HELP FILE

How to Magnify a Section of the Customer's Screen

    This article gives guidance to Rescue technicians.

    The Magnifying Glass feature opens a box that you move on the customer's screen to view a small area in high resolution without otherwise adjusting your resolution.

    The Magnifying Glass is available when screen resolution is less than 100%.

    Magnifying Glass
    1. On the Remote Control toolbar, click the Magnifying Glass button.

      Result: The magnifying glass is activated.

    2. Drag the box.

      Result: Any area within the box in displayed in high resolution.

    3. Click the Magnifying Glass button again to deactivate the magnifying glass.