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How to Magnify a Section of the Customer's Screen

This article gives guidance to Rescue technicians.

The Magnifying Glass feature opens a box that you move on the customer's screen to view a small area in high resolution without otherwise adjusting your resolution.

Before you begin:

The Magnifying Glass is available when screen resolution is less than 100%.

Magnifying Glass
  1. On the Remote Control toolbar, click the Magnifying Glass button.

    Result: The magnifying glass is activated.

  2. Drag the box.

    Result: Any area within the box in displayed in high resolution.

  3. Click the Magnifying Glass button again to deactivate the magnifying glass.
Article last updated: 27 September, 2022