How to Magnify a Section of the Customer's Screen

This article gives guidance to Rescue technicians.

The Magnifying Glass feature opens a box that you move on the customer's screen to view a small area in high resolution without otherwise adjusting your resolution.

The Magnifying Glass is available when screen resolution is less than 100%.

Magnifying Glass
  1. On the Remote Control toolbar, click the Magnifying Glass button.
    The magnifying glass is activated.
  2. Drag the box.
    Any area within the box in displayed in high resolution.
  3. Click the Magnifying Glass button again to deactivate the magnifying glass.