How to Launch the Rescue Applet during Instant Chat
This article gives guidance to Rescue technicians.
During an Instant Chat session, the Chat-Only Mode dialog box informs the technician that advanced Rescue tools can only be activated if the customer is running the Rescue Applet.
- In the Chat-Only Mode dialog box, click Prompt for Download.
Result: The customer receives a message asking him to download the Rescue Applet by clicking a link in the chat box.
- The customer clicks the link and installs the Applet.
Result: The Instant Chat interface now acts as the full Rescue Applet.
Results: Once the Applet is running, the technician can start remote control and perform all activities he is normally able to perform using the Rescue Applet.
Article last updated: 27 September, 2022