HELP FILE

How to Launch the Rescue Applet during Instant Chat

This article gives guidance to Rescue technicians.

During an Instant Chat session, the Chat-Only Mode dialog box informs the technician that advanced Rescue tools can only be activated if the customer is running the Rescue Applet.

  1. In the Chat-Only Mode dialog box, click Prompt for Download.

    Result: The customer receives a message asking him to download the Rescue Applet by clicking a link in the chat box.

  2. The customer clicks the link and installs the Applet.

    Result: The Instant Chat interface now acts as the full Rescue Applet.

Once the Applet is running, the technician can start remote control and perform all activities he is normally able to perform using the Rescue Applet.