How to Launch the LogMeIn Rescue Applet during Instant Chat
During an Instant Chat session, the Chat-Only Mode dialog box informs the technician that advanced LogMeIn Rescue tools can only be activated if the customer is running the LogMeIn Rescue Applet.
Results: Once the Applet is running, the technician can start remote control and perform all activities he is normally able to perform using the LogMeIn Rescue Applet.