HELP FILE
How to Launch the Rescue Applet during Instant Chat
This article gives guidance to Rescue technicians.
During an Instant Chat session, the Chat-Only Mode dialog box informs the technician that advanced Rescue tools can only be activated if the customer is running the Rescue Applet.
Once the Applet is running, the technician can start remote control and perform all activities he is normally able to perform using the
Rescue Applet.