How to Launch the Rescue Applet during Instant Chat
This article gives guidance to Rescue technicians.
During an Instant Chat session, the Chat-Only Mode dialog box informs the technician that advanced Rescue tools can only be activated if the customer is running the Rescue Applet.
Results: Once the Applet is running, the technician can start remote control and perform all activities he is normally able to perform using the
Rescue Applet.
Article last updated: 27 September, 2022