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How to Join a Monitored Technician's Session

This article gives guidance to Rescue technicians.

Using the Technician Console, Administrators can invite themselves to join a monitored technician's session as a Collaborating Technician.

This procedure assumes that you are already monitoring a technician.

  1. On the Technician Console workspace, select the Session tab for the monitored technician.

    Result: The Session tab has two sub-tabs: Desktop and Active Sessions.

  2. Select the Active Sessions sub-tab.

    Result: A list of the technician's current sessions is displayed.

  3. Select the session you want to join.
  4. Click Join Session.

    Result: You join the session as a Collaborating Technician. See also About Collaborating Technician Capabilities.

Article last updated: 27 September, 2022