HELP FILE

How to Join a Monitored Technician's Session

    This article gives guidance to Rescue technicians.

    Using the Technician Console, Administrators can invite themselves to join a monitored technician's session as a Collaborating Technician.

    This procedure assumes that you are already monitoring a technician.

    1. On the Technician Console workspace, select the Session tab for the monitored technician.

      Result: The Session tab has two sub-tabs: Desktop and Active Sessions.

    2. Select the Active Sessions sub-tab.

      Result: A list of the technician's current sessions is displayed.

    3. Select the session you want to join.
    4. Click Join Session.

      Result: You join the session as a Collaborating Technician. See also About Collaborating Technician Capabilities.