With Technician Collaboration, multiple technicians can simultaneously support a single customer. Technicians can improve problem resolution by inviting online and available technicians from their Rescue organization to an Active session.

1. On the Session List, select the Active session to which you want to invite another technician.

   Result:

2. On the Session toolbar, click the Invite Technician button.
   

   Result: The Invite Technician dialog box is displayed.

3. In the Invite Technician dialog box, select the technician you want to invite.
   Note: The list of technicians visible in the Invite Technician dialog box depends on a permission granted by a Rescue Administrator.

   Remember: Technician Collaboration is not designed to be used as a meeting tool. To achieve optimal performance, limit participation to four or five technicians. Performance will be impacted by the speed and power of the customer's device.
4. In the Set Permissions section, select the permissions you want to grant to the Collaborating Technician.
   Note: All existing Technician Group permissions are applied unless otherwise specified by the Lead Technician, either at the time of invitation or during the session.
5. In the Comment box, type a message to the Collaborating Technician.
6. Click OK.

   Result: A Collaboration invitation is sent to the selected technician.