How to Invite an Internal Technician to Collaborate
This article gives guidance to Rescue technicians.
With Technician Collaboration, multiple technicians can simultaneously support a single customer. Technicians can improve problem resolution by inviting online and available technicians from their Rescue organization to an Active session.
Before you begin: Requirements:
- The customer must be running the Rescue Applet, Calling Card
- The session must be Active
- Send collaboration invitations must be enabled at the Technician Group level in the Administration Center
Results: The Collaborating Technician sees the Invitation in his Session List.
Restriction: Technicians cannot be invited to collaborate on mobile sessions.
Article last updated: 27 September, 2022