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How to Import Predefined Replies and URLs

    This article gives guidance to Rescue technicians.

    An administrator or technician can create a set of standard replies and export them to XML. Follow this procedure to import the replies XML file into your own Technician Console.

    Before you begin:

    An administrator or other technician must first create and export an xml file containing the predefined replies and URLs.

    1. From the Tools menu, select Manage Predefined Replies.

      Result: The Manage Predefined Replies tab is displayed in the Technician Console workspace.

    2. On the Manage Predefined Replies tab, click the Import/Export tab.
    3. Click Import.

      Result: The Open dialog box is displayed.

    4. Locate the xml file and click Open.

      Result: The replies are added to your list of predefined replies.

    Results: You can send any of the imported predefined replies via the Chat panel.
    Article last updated: 27 September, 2022