How to Import Predefined Replies and URLs
This article gives guidance to Rescue technicians.
An administrator or technician can create a set of standard replies and export them to XML. Follow this procedure to import the replies XML file into your own Technician Console.
An administrator or other technician must first create and export an xml file containing the predefined replies and URLs.
Results: You can send any of the imported predefined replies via the Chat panel.
Article last updated: 27 September, 2022