How to Import Predefined Replies and URLs
This article gives guidance to Rescue technicians.
An administrator or technician can create a set of standard replies and export them to XML. Follow this procedure to import the replies XML file into your own Technician Console.
Before you begin:
An administrator or other technician must first create and export an xml file containing the predefined replies and URLs.
- From the Tools menu, select Manage Predefined Replies.
Result: The Manage Predefined Replies tab is displayed in the Technician Console workspace.
- On the Manage Predefined Replies tab, click the Import/Export tab.
- Click Import.
Result: The Open dialog box is displayed.
- Locate the xml file and click Open.
Result: The replies are added to your list of predefined replies.
Results: You can send any of the imported predefined replies via the Chat panel.
Article last updated: 27 September, 2022