HELP FILE

How to Import Predefined Replies and URLs

An administrator or technician can create a set of standard replies and export them to XML. Follow this procedure to import the replies XML file into your own Technician Console.

An administrator or other technician must first create and export an xml file containing the predefined replies and URLs.

  1. From the Tools menu, select Manage Predefined Replies.
    The Manage Predefined Replies tab is displayed in the Technician Console workspace.
  2. On the Manage Predefined Replies tab, click the Import/Export tab.
  3. Click Import.
    The Open dialog box is displayed.
  4. Locate the xml file and click Open.
    The replies are added to your list of predefined replies.
You can send any of the imported predefined replies via the Chat panel.