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How to Exempt a Technician from Channel Session Auto-start

    This article gives guidance to Rescue Administrators.

    An Administrator can override the auto-start waiting session option for individual technicians.

    The use of this feature is recommended for supervisors who should be exempt from "round-robin" session routing. For example, let's say you have an Administrator who logs in as a technician in order to monitor technicians by using the Technician Console monitoring feature. You do not want the Administrator to be interrupted by new sessions, so you select the Never auto-start waiting channel sessions option.

    1. On the Organization Tree, select the technician who should be exempt from channel session routing.
    2. Select the Organization tab.
    3. Select Never auto-start waiting channel sessions.

      Result:

    4. Click Save changes.
    Article last updated: 27 September, 2022