Use the Whiteboard to activate a pencil tool that you can use to draw freehand images on the customer's screen.

1. On the Remote Control toolbar, click the Whiteboard icon and select Whiteboard On.

   Result: The pencil tool is activated.

   Note: You cannot control the host while the Whiteboard is enabled.

2. Draw on the host screen.

   Result: The pencil tool leaves a red line on the customer's screen. All drawings appear on both the Technician Console and the customer's computer.
   

3. To erase drawings, click the Whiteboard button, and select Erase Drawings or Whiteboard Off.