How to Disable the Pause/Break Key
This article gives guidance to Rescue Administrators.
Disable the Pause/Break key as a hotkey that customers press to revoke all permissions and end the current action, even when the Rescue Applet is not in focus.
- On the Organization Tree, select the channel or Technician Group you want to work with.
- Select the Settings tab.
- Under Customer Applet, select Disable Pause/Break hotkey for revoking permissions.
- Save your changes.
- Click Save to apply the settings to the current channel or Technician Group
- Click Apply to all channels/groups to apply the same settings to all channels or Technician Groups in your organization
- Click Apply to subgroups to apply the settings to the current Technician Group and all of its subgroups
Results: The Pause/Break key is disabled as a
Rescue hotkey. Customers will be forced to click the red X on the Applet toolbar to revoke permissions and end the current action.
Example: Sample use of Pause/Break key
The technician starts to control the customer's desktop. The customer realizes that confidential information is exposed on his desktop. The customer presses the Pause/Break key to immediately end remote control even though the Rescue Applet is not in focus on his desktop. Remote control ends; the session continues.
Article last updated: 27 September, 2022