HELP FILE
How to Deploy the Calling Card to a Customer's Computer
This article gives guidance to Rescue technicians.
Install the Calling Card on the customer's PC from the Technician Console.
Requirements:
- The agent's Technician Group must have permission to deploy the Calling Card
- A Rescue Administrator must have already applied a Calling Card to the agent's Technician Group
- The session must be Active
Once the installation is complete, the customer will be able to initiate sessions via the Calling Card.