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How to Defer Auto-start for Channel Sessions

    This article gives guidance to Rescue Administrators.

    Exempt group members from being auto-assigned waiting sessions for a configurable period of time after logging in to the Technician Console.

    Before you begin:
    Remember: This setting only applies when Auto-start waiting sessions is enabled.
    1. On the Organization Tree, select the Technician Group you want to work with.
    2. Select the Settings tab.
    3. Under Technician Console > Defer auto-start after login by set the length of time for which you want the selected group members to be exempted from being assigned waiting channel sessions.
      Note: A value of 0 means no deferment.
    4. Save your changes.
    Article last updated: 27 September, 2022