Exempt group members from being auto-assigned waiting sessions for a configurable period of time after logging in to the Technician Console.

1. On the Organization Tree, select the Technician Group you want to work with.
2. Select the Settings tab.
3. Under Technician Console > Defer auto-start after login by set the length of time for which you want the selected group members to be exempted from being assigned waiting channel sessions.
   Note: A value of 0 means no deferment.
4. Save your changes.