How to Defer Auto-start for Channel Sessions

This article gives guidance to Rescue Administrators.

Exempt group members from being auto-assigned waiting sessions for a configurable period of time after logging in to the Technician Console.

Before you begin:

Remember: This setting only applies when Auto-start waiting sessions is enabled.

On the Organization Tree, select the Technician Group you want to work with.
Select the Settings tab.
Under Technician Console > Defer auto-start after login by set the length of time for which you want the selected group members to be exempted from being assigned waiting channel sessions.

Note: A value of 0 means no deferment.
Save your changes.

Article last updated: 27 September, 2022

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