How to Defer Auto-start for Channel Sessions
Exempt group members from being auto-assigned waiting sessions for a configurable period of time after logging in to the Technician Console.
- On the Organization Tree, select the Technician Group you want to work with.
- Select the Settings tab.
set the length of time for which you want the selected group members to be exempted from being assigned waiting channel sessions. Note: A value of 0 means no deferment.
- Save your changes.