HELP FILE

How to Defer Auto-start for Channel Sessions

Exempt group members from being auto-assigned waiting sessions for a configurable period of time after logging in to the Technician Console.

Remember: This setting only applies when Auto-start waiting sessions is enabled.
  1. On the Organization Tree, select the Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Technician Console > Defer auto-start after login by set the length of time for which you want the selected group members to be exempted from being assigned waiting channel sessions.

    Note: A value of 0 means no deferment.

  4. Save your changes.