The channel form offers five custom fields that your customers can fill in. To hide a custom field, mark it in the HTML code as comment as described below:

1. In the Administration Center, go to the Channels tab.

   Result:

2. Copy the sample code from the Custom Live Support Forms with self-hosted Instant Chat text box.

   Result:

3. To hide a custom field, mark it in the HTML code as comment:

   Result:

   <!-- <tr><td>Custom Field 5: </td><td><input type="text" name="comment5" maxlength= "64" /></td></tr> -->

4. Paste the modified code sample into the HTML code of your website.

   Result: