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How to Customize the Button Caption of the Instant Chat-enabled PIN Entry Form

Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

Customers must click on a button to establish a connection to a technician. To change the label of this button, do the following:

  1. In the Administration Center, go to the Resources tab.


  2. Copy the sample code from the Custom form with self-hosted Instant Chat text box.


  3. Modify the value parameter in the following line:


    <input type="button" value="Connect to technician" onclick="document.getElementById ('ICContainer').style.display=''; loadInstantChat();" />

  4. Paste the modified code sample into the HTML code of your website.


Article last updated: 27 September, 2022