HELP FILE

How to Customize the Button Caption of the Instant Chat-enabled Channel Form

Customers must click on a button to establish a connection to a technician. To change the label of this button, do the following:

  1. In the Administration Center, go to the Channels tab.
  2. Copy the sample code from the Custom Live Support Forms with self-hosted Instant Chat text box.
  3. Modify the value parameter in the following line:
    <input type="button" value="Channel 01" onclick="document.getElementById('ICContainer')
    .style.display=''; loadInstantChat();" />
  4. Paste the modified code sample into the HTML code of your website.