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How to Customize the Button Caption of the Instant Chat-enabled Channel Form

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    Customers must click on a button to establish a connection to a technician. To change the label of this button, do the following:

    1. In the Administration Center, go to the Channels tab.


    2. Copy the sample code from the Custom Live Support Forms with self-hosted Instant Chat text box.


    3. Modify the value parameter in the following line:


      <input type="button" value="Channel 01" onclick="document.getElementById('ICContainer') .style.display=''; loadInstantChat();" />

    4. Paste the modified code sample into the HTML code of your website.


    Article last updated: 27 September, 2022