HELP FILE

How to Create an Administrator Group

    This article gives guidance to Rescue Administrators.

    An Administrator can belong to one Administrator Group at any time. You can include Administrator Groups within Administrator Groups.

    This option is only available to Master Administrators.

    1. Right-click the location in the organization where you want to add the new Administrator Group and click Create group.
      • To add the new Administrator Group at the Administrators root-level, right-click Administrators on the Organization Tree
      • To add the new Administrator Group as a sub-group of an existing Administrator Group, right-click the chosen group on the Organization Tree

      Result: A new Administrator Group is added to the Organization Tree at the chosen location.

      Note: Pay special attention to the Show Technician Groups only to assigned Administrators global setting which must be used in order to prevent the admin seeing the rest of the groups they are not assigned to.

    2. Enter a Group name and Description.
    3. Under Status, select Enabled to activate the group.
    4. Set group permissions.
      Option Description
      Standard administrator rights When Standard administrator rights is selected, group members can administer technicians and access both the Administration Center and the Command Center.
      Restricted administrator rights When Restricted administrator rights is selected, at least one sub-option must be selected:
      • Select Grant access to Command Center to allow group members to access the Command Center.
      • Select Grant access to Administration Center > Reports to allow group members to access the Reports tab in the Administration Center.
      • Select Grant access to Administration Center > CallingCard to allow group members to access the CallingCard tab in the Administration Center.
      • Select Grant access to Administration Center > Channels to allow group members to access the Channels tab in the Administration Center.
      • Select Grant access to Administration Center > Global Settings to allow group members to access the Global Settings tab in the Administration Center.
      • Select Grant access to Administration Center > Resources to allow group members to access the Resources tab in the Administration Center.
      • Select Grant access to Administration Center > Account to allow group members to access the Account tab in the Administration Center.
      Note: No other tabs are visible in the Administration Center if only one sub-option is selected.
    5. Click Save changes.
    When the administrator logs in they will now see a restricted view of the Administration Center with functions limited to the tabs they can access.
    Article last updated: 27 September, 2022