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How to Copy and Paste Between Devices (Clipboard Synchronization)

    This article gives guidance to Rescue technicians.

    Use Clipboard Synchronization to save time and avoid errors by directly copying and pasting information between devices during remote control.

    Before you begin:

    This feature is not available during Desktop Viewing.

    Note: If the customer is using a BlackBerry smartphone, clipboard synchronization will not function.
    • On the Remote Control toolbar, select Clipboard Synchronization On.

      Result: Anything copied on either device is available to be pasted to the other.

    • To enable clipboard synchronization for all sessions, select Options > Clipboard Synchronization Enabled.
    Article last updated: 27 September, 2022